Frequently Asked Questions (FAQ)

Below are some common questions and answers to help you troubleshoot issues and understand our services at gs-jf.com.

1. Installation Issues

Q: I'm encountering errors during installation (e.g., “missing style file” or “no valid plugin found”). What should I do?
A:

• Multiple Files Packaged Together:
  Some resources (like themes with parent and child components) are packaged together. If you see errors such as "missing style file," extract the archive and locate the individual zip packages before installing them separately.
• Nested Folder Structure:
  Occasionally, after extraction, you might not see a zip file immediately. In that case, navigate further into the folder until you find the theme or plugin folder. Then, compress that folder into a zip file and upload it.
• Compressed File Formats:
  Resources may come in either RAR or ZIP formats. RAR files must be extracted first, as they cannot be installed directly. ZIP files should install directly unless they contain multiple packages or nested folders (look for folders named “theme,” “plugin,” or “addon”).

2. Activation and License Issues

Q: My resource shows as “unactivated” or asks for a license key. How do I resolve this?
A:

• Check Premium Features:
  First, verify if the premium features of the resource are working. If they are, you can ignore the activation prompt.
• Activation Workaround:
  If premium features are unavailable, try entering any random string to activate the resource.
• Notification Management:
  Some resources display “purchase key” or “unactivated” messages by default. If you prefer not to see these, consider using a plugin such as “WP Nag Hide” to disable the notifications.
• Resource Nature:
  All our resources are GPL-licensed cracked versions, meaning they are not designed for direct online updates or official support.

3. Plugin or Theme Functionality

Q: A plugin or theme is installed but not working correctly. What steps should I take?
A:

• Caching Issues:
  If your site uses a caching plugin, clear the cache and then reinstall or reactivate the plugin.
• Required Base Versions:
  Some premium plugins (e.g., Elementor Pro) require a corresponding free base version to be installed first. Ensure that any required base version is installed, preferably the version provided on our site if noted.
• Activation Attempts:
  If prompted for a license key, try activating with any random string.

4. Demo Template Import Problems

Q: My theme fails to import the demo template properly. How can I fix this?
A:

• Virtual Machine Considerations:
  If you’re using a virtual machine, ensure that your environment meets the theme’s requirements. Disable any built-in plugins on your VM that might cause conflicts.
• Stalled Imports:
  If the import process freezes or stalls, refresh the page and try again. You may also need to adjust your PHP configuration settings.
• Error Messages Post-Import:
  Some demo importers may display errors after the process is complete. In most cases, re-importing the demo will resolve these issues.
• Incomplete Plugin Installations:
  Ensure all necessary plugins are installed. Missing plugins can result in partial displays or errors.
• Alternative Versions:
  If the latest version of a theme isn’t importing correctly, try using an older, tested version before upgrading.

5. Usage and Licensing

Q: Are there any limits on how many websites I can use a theme or plugin on?
A:

• Unlimited Use:
  There are no restrictions. You are free to use our resources on as many websites as you need and share them with your friends.

6. Customer Support

Q: Is live support available if I have questions or issues?
A:

• Comment Notifications:
  Although we do not offer live chat support (due to the site owner’s other commitments), every comment you post on an article triggers an email notification. We log in daily and will respond as promptly as possible.
• Email Support:
  For issues related to registration, login, or inquiries about paid services (such as installation assistance or usage guidance), please contact us at:
  info@gs-jf.com

7. Additional Services

Q: Do the resource prices include installation or usage guidance?
A:

• Service Fee Policy:
  The prices for our resources do not cover installation services, usage guidance, or other after-sales support. If you require these additional services, please reach out to us to discuss paid support options.

8. Testing and Resource Reliability

Q: Are all resources thoroughly tested for usability?
A:

• Testing Variance:
  While many of our resources are tested and verified, not every resource undergoes personal testing.
• Feedback and Refunds:
  If you encounter issues with a resource that has been marked as tested, please leave feedback in the comments section. We will investigate and, if necessary, refund the resource in site credits.

If you have further questions not covered here, please feel free to leave a comment on the relevant article or email us at info@gs-jf.com. We’re here to help you get the most out of our resources.